DK Essential Managers: Working with Difficult People (Paperback)

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Working With Difficult People gives you the tools and techniques to communicate with those with whom you don't see eye to eye. Learn the art of patience to compromise and negotiate to get what you want.

About the Author

Raphael Lapin is an astute Harvard-trained negotiation specialist, and serves as a negotiation consultant and training expert to Fortune 500 corporations and governments around the world. He is principal of Conflict Management, Inc, a negotiation and conflict management training and consulting group. He received his training at Harvard Law School's Negotiation Project and was accepted as one of only twenty-four candidates to attend Harvard Law School's Advanced Mediation Program, which he completed in 1997. He has authored several articles on negotiation, dispute resolution, and corporate and diplomatic relationship building and has made presentations at numerous professional conferences. He is a syndicated columnist for the Silicon Valley Business Journal on negotiation strategies.
Product Details
ISBN: 9780756652531
ISBN-10: 0756652537
Publisher: DK
Publication Date: September 21st, 2009
Pages: 72
Language: English
Series: DK Essential Managers