The Heart of Change: Real-Life Stories of How People Change Their Organizations (Hardcover)

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A refreshed edition of The Heart of Change is now available for pre-order. To learn more, simply copy and paste this number 9781422187333 into the search field.

For individuals in every walk of life and in every stage of change, this compact, no-nonsense book captures both the heart—and the "how"—of successful change. Organizations are forced to change faster and more radically than ever. How are companies faring in meeting these challenges—and what can we learn from their experiences? In this powerful follow-up book—organized around Leading Change's revolutionary eight-step change process—Kotter and co-author Dan Cohen reveal the results of their research in over 100 organizations in the midst of large-scale change. What they found may surprise you. Although most organizations believe change happens by making people think differently—Kotter and Cohen say the key lies more in making them feel differently. They introduce a new dynamic—"see-feel-change"—that sparks and fuels action by showing people potent reasons for change that charge their emotions. Through true stories from real people, the authors present a play-by-play of challenges encountered, mistakes made, and lessons learned through each of the eight steps of change—and offer tips and tools readers can apply within their own organizations.

Product Details
ISBN: 9781578512546
Publisher: Harvard Business Review Press
Publication Date: August 1st, 2002
Pages: 208