Browse Books: Business & Economics / Customer Relations

The Executive Guide to Call Center Metrics By James C. Abbott Cover Image

The Executive Guide to Call Center Metrics (Paperback)
By James C. Abbott
$39.95
Usually arrives at our store within 4-7 days

What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain By Steven Cody Cover Image

What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain (Paperback)
By Steven Cody
$22.00
Usually arrives at our store within 4-7 days

Get More Referrals Now! (Facts on File Science Library) By Bill Cates Cover Image

Get More Referrals Now! (Facts on File Science Library) (Paperback)
By Bill Cates
$25.00
Usually arrives at our store within 4-7 days

Superfandom: How Our Obsessions are Changing What We Buy and Who We Are By Zoe Fraade-Blanar, Aaron M. Glazer Cover Image

Superfandom: How Our Obsessions are Changing What We Buy and Who We Are (Hardcover)
By Zoe Fraade-Blanar, Aaron M. Glazer
$27.95
Usually arrives at our store within 4-7 days

Call Center Operation: Design, Operation, and Maintenance By Duane Sharp Cover Image

Call Center Operation: Design, Operation, and Maintenance (Paperback)
By Duane Sharp
This item is not available.

Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management) By Robert B. Woodruff, Sarah F. Gardial Cover Image

Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management) (Paperback)
By Robert B. Woodruff, Sarah F. Gardial
$52.95
Usually arrives at our store within 4-7 days

Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers By Jim Poisant Cover Image

Creating and Sustaining a Superior Customer Service Organization: A Book about Taking Care of the People Who Take Care of the Customers (Hardcover)
By Jim Poisant
This item is not available.

Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen! By Rose D. Sloat, Darryl S. Doane Cover Image

Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen! (Paperback)
By Rose D. Sloat, Darryl S. Doane
$14.95
Usually arrives at our store within 4-7 days

Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- And Proven Tactics That Really Work By Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy Cover Image

Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- And Proven Tactics That Really Work (Hardcover)
By Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy
$24.95
Usually arrives at our store within 4-7 days

Measure What Matters to Customers: Using Key Predictive Indicators (Kpis) By Ronald J. Baker Cover Image

Measure What Matters to Customers: Using Key Predictive Indicators (Kpis) (Hardcover)
By Ronald J. Baker
$80.00
Usually arrives at our store within 4-7 days

Service Orient By Jason Bloomberg, Ronald Schmelzer Cover Image

Service Orient (Hardcover)
By Jason Bloomberg, Ronald Schmelzer
$44.95
Usually arrives at our store within 4-7 days

Sell the Brand First: How to Sell Your Brand and Create Lasting Customer Loyalty By Dan Stiff Cover Image

Sell the Brand First: How to Sell Your Brand and Create Lasting Customer Loyalty (Hardcover)
By Dan Stiff
$34.00
Usually arrives at our store within 4-7 days

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